How much does Bitrix website customization cost?

It depends on the project’s condition: the same change takes different time in a stock template versus heavily customized code. We give a ballpark after a short diagnostic from the site URL and task description; the final price is fixed before work starts and does not change afterwards.

Can you estimate a task without site access?

For an initial estimate the site URL, a problem description and a screenshot are often enough. If the price depends on code, settings or logs, we ask for temporary access with minimal rights. We do not request full access “just in case.”

Do you work with sites built by another studio?

Yes — that is a large share of our work. Before estimating we figure out how the project is built: where the relevant logic lives, what depends on it, and whether we can test the change on a copy. We will not scare you with “everything is broken, rebuild it” — if the site can be evolved, we will say so.

Won’t you break what currently works?

That is why the whole process is set up this way: a backup and rollback point before the change, verification on a staging copy, and checks of related features after publish. If something goes wrong, we roll back to a working state instead of fixing “live.”

What access will you need?

It depends on the task: a temporary Bitrix admin user, hosting or repository access; for integrations — test data from the external service. We request only what is needed to complete and verify the agreed work; after completion you can revoke access.

Will you take on an urgent bug?

Describe the problem and how it affects operations: the whole site is down, orders fail, or it is cosmetic. After a short diagnostic we will say whether we can jump in right away. The one thing we never do — even in a rush — is irreversible changes on production without a backup.

Is there a warranty on the work?

Yes. During the warranty period we fix free of charge defects related to the completed task. New features and changes to original requirements are a separate estimate: the line between “warranty” and “new task” is fixed in the acceptance criteria.

We have no access — the contractor disappeared. Can you help?

Yes. We help restore control over the site: server and admin access, license status, and an inventory of installed solutions. Once access is restored, the site can be customized further without drama.

Can you implement changes from our SEO specialist’s brief?

Yes, we do this regularly: redirects, structured data, canonical tags, speed, meta-tag templates. We speak the same language with SEOs and with the platform, so tasks do not get lost in translation.

What do we need to get started?

The site URL and a description of the task or problem — in your own words, a screenshot is fine. We review the project, ask clarifying questions and come back with an estimate: what is needed, how much it costs and when it will be ready.

Site customization on 1C-Bitrix

We grow, fix, and speed up live 1C-Bitrix sites — including ones built by other studios. First we learn how your project is built, then we name price and timeline. We work via a test copy with a rollback point so the live site isn’t harmed.

Describe the task How we work

When a site needs customization, not a rebuild

A Bitrix site rarely breaks “all at once.” More often point problems pile up: 1C exchange stopped working, layout broke after a platform update, catalog pages take five seconds, managers say form leads don’t arrive. Or the business grew and the site lacks features: the right filter, a calculator, a customer account, marketplace export.

None of these tasks needs a rebuild from scratch — they need careful work on what’s already there. That’s a separate discipline: a live project has its own template, altered components, installed modules, integrations, and prior contractors’ code. Changing it “by guesswork” is dangerous — a fix in one place can break exchange, cart, or search traffic.

So our approach centers on diagnostics and safe release: first we understand how the needed logic is implemented and what depends on it, then we fix on a copy and move to production with rollback. Boring — but predictable.

What tasks we solve

PHP errors and “white screens,” broken forms and checkout, component failures, broken redirects, problems after core or module updates. We find the cause instead of muffling the symptom — so the bug doesn’t return in a week.

Smart filters and catalog search, cost calculators, customer accounts, form integrations, loyalty programs, B2B scenarios — we design and embed them into the existing architecture without breaking what already works.

New blocks and sections, updating outdated pages, replacing banners and fonts, correct display on phones and tablets. We work inside your template — a full redesign isn’t required.

We diagnose bottlenecks: heavy DB queries, misconfigured cache, unoptimized images, extra scripts. We speed up what actually slows things down and show before/after measurements.

We set up and repair 1C exchange, connect CRM, payment services, delivery, telephony, chatbots, and external APIs. We also untangle existing exchanges that “suddenly stopped working.”

We implement technical fixes from SEO specialists’ recommendations: structured data, redirects, canonical, speed, page structure. We understand both Bitrix and search-engine requirements — no translating from SEO-speak to developer-speak.

We take over projects from other developers

Someone else’s code isn’t a death sentence or a reason to scare you into “rewrite everything.” Risk isn’t the code itself — it’s changing it without understanding the architecture. We get that understanding first.

Before naming a price, we study the source data — that protects both you and us from “surprises along the way”:

1C-Bitrix edition and version, license and vendor support status;
template and component state: stock or customized, whether docs exist;
installed modules and third-party solutions, their compatibility;
live exchanges: 1C, CRM, payments, delivery, external APIs;
error logs and server environment;
whether we can spin up a test copy and reproduce the issue off production.

If an honest estimate needs a preliminary audit — we say so directly instead of burying “risks” in the price.

Every task’s result is not only a fix, but a clear picture of what’s going on:

an explanation of the problem cause or new feature boundaries in plain language;
agreed scope with an explicit list of what’s out of estimate;
price and timeline named after studying the project — and not changing mid-flight;
verification on a test copy before moving to production;
a control check of affected features after release;
warranty on the work delivered.

For an initial estimate, a site URL and a task description with a screenshot are usually enough. We request admin and server access only when we can’t determine cause or scope without them — and only with the minimum required rights.

How we make changes without breaking the live site

Task definition

We clarify what result you expect and how you’ll know the task is done. If the request is a symptom (“the site is slow”), we first agree on a diagnostics plan.

Diagnostics

We study the implementation: where the needed logic lives, which components, modules, and exchanges depend on it, whether the issue reproduces on a copy. This stage separates a safe fix from “fixed here — broke there.”

Estimate and boundaries

We lock scope, cost, timeline, and acceptance criteria. Separately we state what’s out of scope — so new wishes are estimated explicitly, not “since you’re already in the code.”

Rollback point

Before changes we save a backup and source files. Significant fixes happen in a test environment — the live site keeps taking orders while we develop.

Development and verification

We apply changes and check not only the main scenario but related features: cart, forms, exchanges, mobile display. A fix shouldn’t repair one thing and break another.

Release

We move changes to production, clear the needed cache, re-check on live data, and hand the result to your acceptance.

Warranty period

After delivery we watch site behavior and fix bugs related to the completed task for free. If we learned something important about project health along the way — we’ll say so honestly and propose a plan.

Typical situations clients bring

A few scenarios from practice — you may recognize yours. We don’t name companies, but we show the solution path as it was.

Engagement formats

From a one-off fix to ongoing growth — we choose the format for your task flow, not the other way around

A concrete bug or feature with a clear outcome. Diagnostics, fixed estimate, acceptance criteria before work, warranty after delivery. Done — we part ways; nobody pushes a subscription if you don’t need one.

Customization or technical support?

Customization

Fits when there’s a concrete task with a measurable result: fix, add, speed up. Work ends at acceptance; no ongoing commitments. An honest format for sites that don’t need daily attention.

Support

Needed when tasks come in a stream and overall site health matters: platform updates, backups, uptime monitoring, a queue of regular changes. That’s no longer “fix once” — it’s ongoing maintenance with clear ownership.

If diagnostics show the problem needs ongoing watch — for example the site falls under load or exchanges fail regularly — we’ll say so directly and propose a support format with clear scope. The reverse is also true: we don’t turn a one-off into a subscription.

Frequently asked questions

Does your Bitrix site need attention?

We’ll diagnose, name an exact price before work starts, and apply fixes via a test copy — the live site won’t be harmed.

Describe the task View pricing