Bitrix24 support plans

An online store with 1C exchange, payments, and delivery needs more attention than a corporate site: more scenarios to monitor and more places something can break.

How many development and content tasks appear per month. Plan hours should cover a typical load — for one-off peaks we can temporarily expand without changing the plan.

For some projects “within the business day” is enough; others need response within an hour and weekend coverage. A strict SLA means reserved specialists, which shows up in the price.

A live project without updates and with messy logs is cleaned up first — one-off work beyond the retainer. After that “deep clean,” monthly support costs less than constantly fighting symptoms.